Privacy Policy
Who we are
This site is owned and operated by FRM Café Pty Ltd trading as The Orchard Penrith ("The Orchard", "we", "us", "our"). This policy sets out how we collect, use, disclose and protect personal information you provide to us. By using our websites, visiting our venues, making enquiries or booking with us, you consent to the collection and use of your personal information as described here.
What we collect
We collect information you provide when you enquire or book (in person, by phone or online), fill in forms on our website, purchase gift certificates or event tickets, subscribe to our newsletter, apply for a job, post on our social channels or correspond with us. This can include your name, contact details, and business details where relevant. If you do not provide the information we ask for, we may not be able to provide the service you have requested.
Website data and cookies
When you visit our websites we collect technical and usage information such as your IP address, device and browser details, pages viewed and interactions. Cookies are essential to our site administration and security; you can disable them in your browser, but parts of the site may not work. This information is normally used anonymously and in aggregate.
Video surveillance and ID checks
To provide a safe and secure environment, parts of our venue are under constant video surveillance, including CCTV and body-worn video with audio. Footage is retained for 28 days unless required for an investigation; retention is a licensing requirement. As a licensed venue we may also scan ID at entry points via third-party services to comply with liquor licensing obligations.
Third parties and service providers
We may receive personal information from third parties such as people booking on your behalf and commercial partners providing services at our venues. We also share personal information with service providers who help us run the venue and this website. Before disclosing personal information to third parties we take reasonable steps to ensure they protect it consistently with Australian privacy law. Our main service providers are: SevenRooms (restaurant reservations and guest profiles); iVvy (function and event enquiries, proposals and bookings); me&u (in-venue ordering and payments); Shopify (online catering shop and payments); our website host and form provider; Google (Analytics, Maps, Search Console and advertising); Meta (Facebook and Instagram pages and advertising); our email marketing platform (newsletter subscriptions); Purple (venue WiFi); our ID-scanning and CCTV providers (licensing compliance); and payment processors for card transactions. Some providers store data outside Australia, including in the United States; we take reasonable steps to ensure overseas recipients handle your information consistently with the Australian Privacy Principles.
How we use your information
We use personal information to operate our websites, respond to enquiries, take and manage bookings and payments, communicate with you, keep records, run promotions and competitions, improve our business and services, meet legal obligations including liquor licensing requirements, and, with your consent, send you direct marketing.
Direct marketing
We only send marketing where you have opted in. You can opt out at any time using the unsubscribe link in any marketing email or by emailing functions@theorchardpenrith.com.au with "unsubscribe" as the subject line.
Storage and security
Personal information is stored on databases protected by physical and electronic access controls, firewall technology and other reasonable security measures. We keep personal information as long as reasonably necessary for the purposes it was collected, or longer where required by law.
Access, correction and complaints
You may request access to or correction of the personal information we hold about you by contacting us. We handle personal information under the Australian Privacy Principles in the Privacy Act 1988 (Cth). If you have a privacy complaint, contact us first; if unresolved, you may refer it to the Office of the Australian Information Commissioner (oaic.gov.au).
Contact and changes
Questions about this policy: phone 1300 513 884 or write to 50 Tench Ave, Jamisontown NSW 2750, Australia. We may update this policy from time to time by publishing a new version on this page.
Questions about this policy? Contact us or email functions@theorchardpenrith.com.au.